Customer Support

How to Get Support

Slack Support Channel

If you're connected to our Slack workspace, you can get real-time support through our dedicated support channel. This is the fastest way to get help and connect with our team.

To access the support channel:

• Navigate to the shared channel between your organization and Poetic
• Post your question or concern
• Our team will respond as quickly as possible

Email Support

If you're not connected to Slack or prefer email communication, you can reach our support team at: support@poetic.com

When emailing support, please include:

• A clear description of your issue or question
• Screenshots or error messages if applicable

Security

Found a security issue? Please report it responsibly to security@poetic.com.

Privacy

Contact privacy@poetic.com for any privacy-related questions or concerns.

Feedback

We're always looking to improve our support services. If you have any feedback about your support experience, please let us know at support@poetic.com with "Feedback" in the subject line.